FAQ

Frequently Asked Questions


Q: What is LezGo?

A: LezGo is a shoe trader dedicated to connecting people with a unique pair of shoes that perfectly reflects their individuality.

Q: How does the process work?

A: LezGo is the middleman connecting much-loved brands, incredible artists telling their stories and the unique individuals who proudly wear these items to show the world how truly extraordinary they are.

We are authorised by the brands you see on our site to sell their shoes. We send the blank shoes to the artists who then work their magic to transform them. We store them until you find them online.

You visit our site, fall in love with the shoes that represent the beauty of who you are and buy them from us.

We differ from competitors because we procure directly, verify and produce custom shoes using our own artists. We ship from existing stock in our warehouses which means a quick turnaround for you. Similar sites get their artists to start working after you order or have a private seller/artist to ship the blank shoe to first in order to verify their authenticity.

Instead of waiting 3-4 weeks, with LezGo you could get your shoe in a few days.

 

Q: What currencies do you accept?

A: We accept GBP, USD and EUR


Q: How long does delivery take?

A: Standard shipping should take 4 -5 working days (please allow additional time for PO Boxes or other alternative accommodation such as military bases).

You can read our full shipping and delivery policy here


Q: What is the returns policy?

A: The short answer is, free shipping on returns within 30 days, providing your item is in unworn, undamaged condition in its original packaging.

The full returns policy can be found here


Q: How do you protect buyers?

Our site is secure for financial transitions. It has a valid safety certificate and uses the latest encryption methods. Your personal information is safe. Please see our privacy policy for more on this.


If you have any problems with your order we recommend that you talk to our customer service team in the first instance (admin@lezgo.com) . 


If you cannot reach a resolution (which we hope will never be the case), it’s then recommended you seek advice from your payment provider, where you may be able to open a claim for resolution. 


Q: Do you ship outside of the US?

A: Yes. Shipping costs and times will be calculated at the checkout stage. Please note we will use third-party courier services for locations outside of the United States.


Q: Do you take custom requests?

A: Yes! In fact, we welcome them. Please contact us and we’ll do our utmost for you to achieve what you want.


Q: What are your contact details?

A: We have a responsive customer service team you can reach via email: admin@lezgo.com.

Q: Does LezGo do coupon codes?

A: We occasionally treat our customers to discounts. Our email subscribers are one of the first groups to know, but we may also post about these on our social media channels.


Q: Do you offer garment care information?

A: Of course! We want you to love your purchase for a long time. We offer some great advice on how to keep your shoes looking fresh for longer.


Typically the care instructions will be in the label of your shoe or separately on a dedicated care card inside the box.


Q: Do you ship internationally?

A: Yes. your shipping costs will be calculated at the checkout stage.


Q: My item is damaged / faulty; what do I do?

A: Please contact us and let us know immediately. We will ask you to return the item to us where one of our experts will assess the damage or material fault and we may offer you a replacement or refund.


Q: Do you offer a guest checkout?

A: Yes, you can check out as a guest on LezGo.


Q: Does LezGo price match?

A: No. Our prices change quickly and due to the unique nature of the items, it’s almost impossible to match them to similar items where an artist has custom made a particular item. If you see the same item elsewhere, we are not obligated to match it.

Q: What payment methods do you accept?

A: LezGo accepts Visa, MasterCard and PayPal. We do not accept Cashier's Checks or Money Orders.

Q: What happens if the item I want is out of stock?

A: Our stock is not meant to be sold in thousands of units. In fact, the majority are limited edition and hard-to-find. Quantities are therefore limited and restocking is rarely an option. It’s recommended that you purchase something when you like it. We have a hassle-free returns policy at no cost to yourself should the item not meet your expectations.

 

Q: Does lezGo do back orders?

A: No.

 

Q: Do you have a printed catalogue?

A: Everything we have can be found online. We do not offer a printed catalogue.

 

Q: Why would I sign up for lezGo emails?

A: You’ll be the first to know about upcoming sales, new brands, limited-time deals, coupon codes and other exciting news. This will help your experience with LezGo be more valuable. We never pass on your personal or financial information to third-parties. You can see more about this in our privacy policy.

 

Q: Do you charge VAT?

A: LezGo may charge VAT on your order depending on your location. This will be clearly stated at the checkout stage. 

 

Q: Do I need to allow cookies on my browser to shop at LezGo?

A: A cookie is a tiny amount of information sent by your browser from a website and gets stored on your computer. If you allow cookies, the website you’re using will be able to access this information. Cookies don’t store personal information, they are concerned with site preferences. They do have anonymous identifiers. Websites do not share the information gained via cookies with one another.

Enabling cookies allows you to enjoy the fullest shopping experience possible at LezGo. Cookies will let you add products to your cart and come back to them later. It’ll also streamline getting into your account. If you share a device with others and you do not wish for them to have account access, log out before you hand over the device. You can do this by heading to your account and clicking “log out”. 

For more information on how we use cookies, see our cookie policy. 

 

Q: Can I combine several orders or add more items to an order that’s already been placed?

A: Short answer, no. We cannot combine orders or add items to an order that’s been placed. We can cancel an order or cancel a given item providing the order has not been shipped yet. You must contact us as soon as you know you want to make these changes. If you cancel an order or item, there is no guarantee that you will be able to purchase the item(s) at a later date.

 

Q: Can I change my shipping address?

A: Yes, but you need to act fast. Contact our customer service team as soon as you know you need to make this change. Please do not use any social media to change an address.

Your order will be processed quickly after purchase. Please be aware we may not always be able to change the address.

 

Q: How do I cancel an order?

A: Go to your account, find the order number you wish to cancel and click the cancel button. An order must be processing or submitted in order to be cancelled. 

If you wish to cancel individual items, you can click the empty check box next to an item and click ‘cancel selected items’. The next screen will prompt you to give a reason for cancelling and then you may submit the cancellation request. You’ll be presented with a confirmation screen. 

If you need help, just contact our customer service team. Again, do not use social media to cancel an order or items.

Please be aware that if you do not act quickly after making your purchase that your order may be shipped as you have purchased it.

 

Q: Where has my shopping cart gone? I had items and now it’s empty?

A: We pride ourselves on not selling thousands of units of any one item. They go fast. Our website reflects the current stock level. Putting an item in your cart does not reserve it for any period of time. Purchasing an item is a guarantee that we will process your order. You will be given a message that an item in your shopping cart is no longer available, should someone beat you to it whilst you’re browsing.

 

Q: Why was an item I was looking at yesterday no loner on sale?

A: You shopping cart does not reserve an item or the price you may have seen it at previously. A sale may expire and the item will return to full price. We advise that if you like it on the day, you purchase it that day. You can always send it back to us for free if it turns out it wasn’t the item you really wanted.

 

Q: Are you authorised to sell the advertised brands on your site?

A: Yes. We are an authorised retailer for online sales of all the brands we advertise on our site. Our merchandise is authentic.

 

Q: Does LezGo sell factory seconds?

A: No, never. We buy firsthand quality. We buy directly from brands who have authorised us as sellers. We are proud of our quality and will not accept anything less.

 

Q: Can I unsubscribe from the LezGo mailing list?

A: We’ll be sad to see you go, but you’re free to leave. Hit unsubscribe on the email itself or amend your marketing preferences to hear from us less.

 

Q: When putting in an order I got an error message saying there has been an authorisation failure. What does that mean?

A: Check your details for anything incorrect.

Sometimes your payment facilitator might put a temporary block on your card as a means of testing if it’s really you. These are often done at random. If you’ve been particularly click-happy shopping online, your bank might want to check it’s not fraud. It’s best to give your bank a call and let them know it’s fine.


Q: Is there a size guide?

A: Sure is.